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Photos have surfaced of Brittany Hockley getting into a heated conversation with Etihad Airways staff over her excess-baggage fee at Sydney Airport on Friday.
The former Bachelor star, 32, appeared agitated as she confronted a staff member about being slapped with an additional $1,000 fee for travelling with an extra bag.
At one stage, Brittany even pointed her finger at the airport worker while trying to check-in her two suitcases.
Altercation: Inside Brittany Hockley’s meltdown at Sydney Airport as she’s pictured pointing her finger at a staff member during tense conversation about extra baggage on Friday
Moments later, two police officers arriving and stood next to the pair.
Daily Mail Australia has contacted Brittany Hockley and Etihad Airways for comment.
Prior to checking in, Brittany had arrived at Sydney Airport dressed casually in black tights, a white T-shirt, a beige coat and a pair of white sneakers.
Brittany was travelling on a work permit to provide administrative services for her tennis player boyfriend Jordan Thompson, who is competing in Europe.
Tense: The former Bachelor star appeared agitated as she confronted a staff member about reportedly charging a $1000 fee for travelling with an extra bag
Confrontation: The 32-year-old pointed her finger at the airport worker while trying to check-in her two suitcases
On Sunday, she shared a series of Instagram Stories in which she explained how she’d had trouble booking an extra bag online.
Upon arrival at the airport, the 32-year-old claimed she was hit with a $1000 fee for the bag, and denied an upgrade to first or business class when she asked.
Brittany wrote: ‘So because I’m working overseas I had to take an extra bag for equipment. So a total of two bags.
Moments later, two police officers can be seen arriving and standing next to the pair
Arrival: Prior to checking in, Brittany was seen arriving to Sydney Airport while pushing her suitcases to the desk
‘I tried to book the extra bag online but the website wouldn’t let me. So I called up. They also wouldn’t let me. Said it had to be done at the desk. Asked for a cost for an extra bag, she “couldn’t tell me – she had no figures”.’
She went on: ‘I get to the airport, they charge me an extra $1000 for one bag. On an empty flight. $1000 for one bag.
‘So I asked if I have to pay an extra $l000 now can I at least upgrade. They said no, they can’t, because “it’s a food thing.” Actually Unbelievable @etihad’.
Comfort: She dressed casually for her flight in black tights, a white T-shirt, a beige coat and a pair of white sneakers
Work trip: Brittany is travelling on a work permit to provide administrative services for her tennis player boyfriend Jordan Thompson, who is competing in Europe
The former reality star then deflected potential concerns that she could be seen as ‘entitled’ for making the request.
‘Asking for the upgrade is not being ‘entitled’ but that’s what it costs to bid for the upgrade anyway.
‘And the seats were empty. I’ve never flown anything but economy ever so would have been nice seeing as though I paid the extra anyhow. FYI First class and the other cabins had a few people in there,’ she said.
Not happy: On Sunday, she shared a number of Instagram Stories, revealing she had trouble booking an extra bag online and claims she was hit with a $1000 fee for the bag, and denied an upgrade to first or business class when she asked
She complained: ‘I get to the airport, they charge me an extra $1000 for one bag. On an empty flight. $1000 for one bag… Like, $1000 for an extra bag under any circumstance is ridiculous’
‘I get that they need to make money, but not being able to do it on the website OR over the phone then being stung for $1000 at the airport and no upgrade when I’ve paid the money anyway and it made no difference once on the plane seemed a lot.
‘Like, $1000 for an extra bag under any circumstance is ridiculous’.
Brittany also shared video of the empty-looking plane, with the caption: ‘I hope they serve me first’.
The Etihad Airways website currently states that baggage costs depend on the route being taken.
Not amused: ‘So I asked if I have to pay an extra $1000 now can I at least upgrade. They said no, they can’t, because “it’s a food thing.” Actually Unbelievable @etihad’ Brittany added
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