Nationwide to allow 13,000 office staff to choose where they work


Nationwide has given its 13,000 office workers the choice of deciding where they want to work in order to give them more control over their lives under a huge work from home plan.  

The lending giant said it will put office staff in control of deciding where they are based according to their job once the latest Covid-19 restrictions end, after more than half – 57% – said they wanted to work from home full-time.

More than a third – 36% – said they preferred a mix of home and office-based work.

Under the plan, Nationwide is leaving three offices in Swindon, with 3,000 staff either moving to the nearby HQ, working from home, or mixing the two.

Other UK staff may be able to work from their local High Street branch if they prefer, rather than travel to offices.

Chief executive Joe Garner said the decision was not about money.

Speaking to BBC Radio 4’s Today programme, he said: ‘The decision is not driven by cost, I actually do think in time there will be cost benefits but the bigger part is really if we’re making better decisions as an organisation, then that’s going to have a benefit many times greater than any cost benefit.’

Mr Garner said there would be no minimum amount of days staff would have to work in the office, but stipulated they would have to be ‘within the UK’. 

Nationwide Building Society has unveiled plans to allow 13,000 employees to choose where they work, with 57% of its workforce saying they want to be based at home full time

London businesses to move toward remote working  

Half of London businesses will support some form of remote working when the coronavirus crisis ends, new research suggests. 

A survey of 500 business leaders in the capital showed that one in two plans to continue offering remote working to staff, while a third expect to cut down on office space. 

London Chamber of Commerce said its study revealed that almost two-thirds of employers have allowed staff to work from home at least two days a week as a result of the pandemic. 

Just over half of respondents said they will continue remote working in some form each week when the pandemic is over. 

Two in five have reduced their office space, and most will keep holding meetings virtually where possible. Richard Burge, chief executive of London Chamber of Commerce, said: ‘This is a further body of evidence that shows changes to ways of working that we have seen during the pandemic are going to carry on in some form for some businesses after it is over. 

‘Our research shows that half of businesses will continue some remote working, whilst a third of businesses polled will continue with reduced physical space, and three in five will maintain virtual meetings where possible. 

‘That will mean less commuters daily in certain parts of London than pre-Covid. Clearly this presents challenges for support businesses in those areas. 

‘Meanwhile, more people will remain in their ‘home’ boroughs each day, and that brings potential opportunity to those areas. 

‘With a visible hybrid approach to ways of working emerging, rail companies simply must be offering part-week, flexible, season ticket options.’

He added: ‘I think our expectation will be people do still want to go to the office, it plays a really important role in terms of collaboration, social connection and innovation and creativity, so people do want to go, they just don’t want to be compelled to go every day.’ 

Around 3,000 employees previously worked at the three Swindon offices that will soon lie empty, but Nationwide said they can either transfer to the group’s nearby headquarters in Swindon or work from home under the new flexible policy outlined by the group.

It will also invest in changes to its other offices, including adding more collaboration spaces and fewer meeting rooms, as well as introducing quiet areas and designated walking and cycling routes.

Nationwide added that while its 6,000 branch-based staff are less able to work flexibly, it is looking at ways to ‘help them better manage their working day around their home lives’.

It is also trialling an initiative in five sites where traditional office-based employees can work alongside branch colleagues.

Joe Garner, chief executive of Nationwide Building Society, said: ‘The last year has taught many of us that ‘how’ we do our jobs is much more important than ‘where’ we do them from.

‘We have listened and learned, and we are now deciding to move forward, not back. 

‘We are putting our employees in control of where they work from, inviting them to ‘locate for their day’ depending on what they need to achieve.’

Speaking to the BBC today, he said: ‘Many or most organisations are observing productivity benefits from the organisation, the potential for wellbeing benefits for employees, it’s not conclusive yet but there may well be environmental benefits and therefore we’re making the decision to give our people more flexibility and say locate for your day.’

Today the London Chamber of Commerce said its study revealed that almost two-thirds of employers have allowed staff to work from home at least two days a week as a result of the pandemic. 

Just over half of respondents said they will continue remote working in some form each week when the pandemic is over. Lockdown measures are supposed to lift entirely by the end of June, depending on Covid-19 infection rates.

Joe Garner, chief executive of Nationwide Building Society, said the building society was going to move 'forward' after the pandemic by 'putting our employees in control of where they work from'

Joe Garner, chief executive of Nationwide Building Society, said the building society was going to move ‘forward’ after the pandemic by ‘putting our employees in control of where they work from’

Minister warns against ‘living at work’

Business minister Paul Scully has warned working from home could damage cities’ economies, as well as the development of younger staff. 

Speaking to the The Mail on Sunday this month, the Minister for London said: ‘We have to make sure that we don’t hollow out the cultural offerings that we all really enjoy, living in or near a major city.’ 

He said the office also brought ‘collaboration and great networking opportunities and mentoring opportunities’.

He added: ‘There are some significant benefits of flexible working but that’s not the same as permanently working from home, because that’s basically just living at work.’

The move comes as companies across the UK are looking at how to tackle the issue of remote versus office working once lockdown ends, with many backing a hybrid model.

Next Monday will see a ban on all but essential travel on public transport lifted, meaning many office workers may soon be returning to their morning commute. 

The work from home initiative has also seen footfall in the country’s town and city centres drop dramatically.

ONS data shows that people who worked exclusively from home decreased in the week ending March 14 by six percentage points from the previous week, to 30 per cent. 

The number of people who travelled to work – either exclusively or in combination with working from home – increased by five percentage points from the previous week, to 53 per cent. 

The High Street has been hard hit by the coronavirus pandemic as people were told to stay inside for several national lockdowns. 

Last month analysis from the Centre for Retail Research (CRR) showed 27,096 jobs have been shed and 1,023 stores have been earmarked for closure so far in 2021.

The research covers insolvencies by retailers with 10 or more stores and highlights the turmoil on the high street which has seen the recent collapses of Debenhams and Arcadia Group.

JP Morgan and HSBC have suggested they may move to a hybrid model of working - a combination of working from home and the office - as the Covid restrictions are eased. NatWest Group said they currently have 50,000 employees working from home and that when staff do return to the office, it is likely there will still be an element of home-working involved. KPMG said the 'vast majority' will continue to work from home at this stage

JP Morgan and HSBC have suggested they may move to a hybrid model of working – a combination of working from home and the office – as the Covid restrictions are eased. NatWest Group said they currently have 50,000 employees working from home and that when staff do return to the office, it is likely there will still be an element of home-working involved. KPMG said the ‘vast majority’ will continue to work from home at this stage

Prominent figures – such as Bank of England governor Andrew Bailey – have declared in recent weeks that they believe the five-day-a-week office commute is over

Prominent figures – such as Bank of England governor Andrew Bailey – have declared in recent weeks that they believe the five-day-a-week office commute is over

Some companies which have closed stores this year so far include up-market stationary chain Paperchase which announced the closure of 37 stores and the loss of 500 jobs in early January.

Earlier this year, economists KPMG estimated that even after lockdown restrictions are lifted, shopper numbers could be a third below pre-pandemic levels as fewer people travel to work – and ecommerce booms.

It claimed high streets could lose between 20 per cent and 40 per cent of their shops – leading to as many as 400,000 jobs being axed. 

KPMG said it was unlikely that office workers will return to commuting habits, with most expected to continue working remotely for part of the week as hard-hit businesses try to cut back on rent bills.

Economists at the company estimated this would reduce footfall to town and city centres by between 10 and 27 per cent on pre-Covid levels. 

In the week ending March 14, some 53 per cent of workers travelled back to the office, according to data published by the Office for National Statistics 

The report suggested that the lack of commuter flow into some towns cities would hurt the retailers and restaurants who are dependent on workers for sales. 

Prominent figures – such as Bank of England governor Andrew Bailey – have declared in recent weeks that they believe the five-day-a-week office commute is over.

Nationwide said that three in 10 of its workers believe they are better at prioritising decisions in the interests of customers by working from home.

Nationwide added: ‘People won’t be forced to return to an office, but anyone who needs a desk in an office can have one – for whatever reason.

‘Our offices will become hubs where teams can meet for creativity, social connection and collaboration.’

In a wider report compiled with Ipsos Mori, Nationwide found that 90% of those working from home want to continue doing so at least one day a week, with 60% saying it gives them a better work-life balance.

But the report – which sought views from a raft of major organisations including American Express, Visa, B&Q owner Kingfisher and NatWest Group – also showed that 43% of remote workers need some face-to-face time with colleagues to do their job effectively.  

Earlier this month the chief strategist at London’s Canary Wharf said the group expects thousands of workers to return to offices in the coming months with a significant number back by summer. 

Howard Dawber said they are expecting numbers to increase from March 29 and that this will increase further when services such as bars, restaurants and hairdressers open from June.

He added that they are expecting all 120,000 members of the wharf’s workforce to be back ‘over time’. 

While advice on when to ask workers to return to the office was not included in Boris Johnson’s roadmap out of lockdown last week, the Prime Minister dismissed the notion that working from home would become the new normal.

Businesses based at Canary Wharf and in the City of London have said they will follow Government guidance in deciding when to send staff back to the office.

Some, including JP Morgan and HSBC, have suggested they may move to a hybrid model of working – a combination of working from home and the office – as the Covid restrictions are eased. 

Canary Wharf-based KPMG said the ‘vast majority’ will continue to work from home at this stage.

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